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Refund policy


Hassle-Free Returns at Prime Rolls!

We want you to be completely satisfied with your purchase from Prime Rolls. If for any reason you're not happy with your order, we're here to help. You have 30 days from the delivery date to request a return, refund, or exchange.

Here's how it works:

  • Contact our customer support team at info@primerolls.com and provide your order number along with the reason for your return.

  • Our team will review your request and provide return instructions if your return is eligible.

  • Securely package the product and send it back to us.

  • Once we receive and inspect the returned item, we'll process your refund or exchange as quickly as possible.

A few things to keep in mind:

  • Returned items must be unused and in their original condition.

  • Products must be returned with their original packaging and any included accessories.

  • Custom-printed or personalized labels are not eligible for return unless they arrive damaged or defective.

  • Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the product and packaging, and we'll work quickly to provide a replacement or refund.

We're committed to making your experience with Prime Rolls as smooth as possible. If you have any questions about our Refund & Return Policy, please don't hesitate to contact us.

PRIME ROLLS

Email: info@primerolls.com
281-786-0030